What sales leaders miss when Using traditional AI: The critical role of non-verbal cues in virtual sales calls
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This topic addresses a significant gap in AI-powered sales tools, particularly Large Language Models (LLMs), and highlights the irreplaceable value of human perception in virtual B2B sales.
Introduction to the AI Gap in Sales:
We'll begin by acknowledging the increasing use of AI and LLMs in sales processes.
Briefly outline their benefits, such as data analysis and conversation scripting.
- Then, we'll introduce the key limitation: AI's inability to perceive and interpret non-verbal cues.
- The Hidden Conversation: Non-Verbal Communication in Virtual Calls
- Explain how a significant portion of communication is non-verbal, even in virtual settings.
- Discuss how sales leaders skilled in reading these cues gain a substantial advantage.
- Body Language of Non-Speakers: The Silent Influencers
- Highlight the importance of observing other participants in multi-person calls:
- Team dynamics are revealed through posture and facial expressions
- Indicators of agreement, disagreement, or confusion among the client team